Google Wallet Account does not comply with ToS. Account of at least 8 years suspended with no appeal. This account is used for everything I do. Please help

On March 13, I received an email titled 'ID NUMBER Your Google Pay Account'. It said this:

It has come to our attention that activity in your Google Wallet Account does not comply with our Terms of Service. As a result, your account has been closed. It is our policy to not discuss the specific reasons for an account closure. Due to the reasons relating to your account closure, no further adjustments will be available on any existing transactions or balances in your account.

Despite all the official logos, links and email address, I assumed it was a scam and left it ignored. I keep using everything as normal.

Today, I was in a mobile game and wanted to make an in-app purchase, was then told my payments methods were invalid.

I get on the phone with the google play customer support because I realise at this point, something was wrong with my account.

Long story short the phone call told me the following:

• My payments account has been closed with no appeal due to breaking ToS
• There is nothing I can do
• Subscriptions can continue to be purchased and used
• Create a new account, it's easier

I am a very dedicated Google account holder. I use the play store, Google Music, Google Drive, I own a Home Mini, a Pixel 2XL, previously a Nexus 5x and Nexus 4 and Nexus 9. I have paid so much money and used so much of Google's services. Yet this is just a kick in the teeth.

I know that just spending money on them does not justify ridiculous expectations, but surely this is too far? The only thing that I could think of that could have affected my account was a refund. In Dec, I purchased the Pixel 2XL when there was a £100 discount. A week later, I found a further discount elsewhere which was offering £130 off. I was told by Reddit users that I could ask for a refund due to Price Protection(I think that's what it's called). I contacted support and they happily provided me with the refund, no issues, quick emails and refund.

Otherwise, I have not had any issues at all with Google.

In addition, whilst I was on the phone, I received an email title 'Fraud Protection Alert - Important Information about your Google account'. Details:

Protecting your account from potential fraud is a matter we take very seriously. Due to suspicious activity, your Google Payments account has been temporarily closed. To reactivate your account, please sign in to support.google.com/payments/contact/verification to verify your information. This process takes just a few minutes and, once complete, we’ll get back to you shortly.

I tried to use the verification link but it only takes me back to the 'Google payments Help Centre' page. I have tried using different browsers and computers but it won't work.

The support on the phone was sympathetic but did not provide anything more. I am now at a loss with what to do. This account means a lot to me and I need it. I don't want to create a new one and just give everything I have up.

Thanks Reddit.

Submitted March 23, 2018 at 09:17PM by kaj100 http://ift.tt/2FWGz9f