Operating System
Windows 10
Computer Specs (PSU, GPU, CPU, RAM, Motherboard)
PSU - be quiet! System Power 8 600W Power Supply
GPU - Gigabyte GeForce GTX 1080 WindForce OC 8GB
CPU - Intel Core i3 8350K
RAM - Vengeance LPX Corsair 2133MHz, 8 gigabytes
Motherboard - ASRock Z370 Killer SLI Motherboard
Note: No disk drive on the PC case, so I can't install the motherboard and graphics drivers using the disks that came with them. What I've done instead is transfer the contents of the disk to a portable harddrive, then connect this harddrive to the computer and run the driver installation from there. This seems to work fine, but I figured it was worth mentioning.
Speccy Link
N/A
Description of problem
First, I should say that I'm pretty hopeless when it comes to these kinds of things, so just tell me if I'm missing any important information here, and forgive me if the solution is blindingly obvious.
Anyway, I've recently bought a new gaming computer, and after getting a mate to build it and installing Windows on it, the GPU doesn't seem to be working. It's definitely on, or, at least, the fans are spinning, but it doesn't show up in the device manager, and whenever I try and install the Nvidia drivers on the disc that came with it, the installation fails, saying it wasn't able to install the Graphics Driver. I tried getting the drivers directly from the Nvidia website, but when I tried to install them, the monitor began to display a black screen (Screen still lit, power button still on), and would not continue from that. The mouse did not appear. On subsequent reboots, the computer managed to get past the ASRock splash screen, allowing me to go to the bootmenu, but once it actually loaded, the monitor began to display the black screen again. Once I reinstall windows, it goes back to normal, but the same thing happens when I tried to install the drivers again.
To fix this, I reinstalled Windows 10, and the computer booted up normally, albeit without everything I'd previously installed. Since then, the same problems have persisted. Installing Nvidia drivers will stop the monitor from working as described above, and using the driver installer that comes in the disc results in it failing again.
When this issue began
When I attempted to install the Nvidia drivers onto the new computer.
Recurring issue
Yes
Date of purchase
30/11/2017
Under Warranty
Yes
Cause/Steps to recreate the issue
- I launch the computer to the desktop.
2a. I launch the installer that came in the disc from my portable hard drive
2b. It loads everything but the drivers themselves fine.
2c. It begins to install the drivers, and the screen flickers a bit.
2d. A short while into the installation, it stops, telling me it has failed, and that nothing was installed.
3a. I launch the driver installer that I downloaded from Nvidia's website
3b. It fails, the monitor either shuts off or doesn't display anything, despite being on.
-
I cry and restart computer, eventually being met with the same blank screen.
-
I cry again, and reinstall Windows 10, eventually putting me back at Step 1.
-
Rinse, repeat.
What I've tried so far to resolve the issue
-
Using DDU (Display Driver Uninstaller) to uninstall anything that might be messing with the driver installation
-
Getting the drivers from multiple sources (Nvidia's website and the disc that came with the GPU)
-
Checking out the connection between the monitor and PC tower
-
Adjusting settings on the monitor
-
Checked to see if the GPU was running (it was)
-
Enable the GPU via the device manager, but couldn't find it
-
Letting Windows update first, then installing the drivers.
Obviously, none of these things have worked. Any help here would be hugely appreciated! Oh, and sorry for the huge wall of text.
Submitted December 02, 2017 at 04:22PM by JewishGeonosian http://ift.tt/2kksngp
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