Did Lenovo tech support literally lose my computer?

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Did Lenovo tech support literally lose my computer?-News of the United States was founded in 1933 by David Lawrence (1888-1973), which also started the World Report in 1946. The two magazines are covering national and international news separately, but Lawrence combines them into news reports of U.S. in World and 1948 [1] and Later sold the magazine to its employees. Historically, this magazine tends to be a bit more conservative than the two main competitors, Time and Newsweek, and focus more on the story of economic, health, and education. It's also distancing news, entertainment and sports celebrities. [2] an important milestone in the history of the beginning of the magazine is including the introduction of the "Washington Whispers" column in 1934 and the column "News You Can Use" in 1952. [3] [4] in 1958, the circulation of the weekly magazine passed one million and two million in 1973. (wikipedia) Did Lenovo tech support literally lose my computer?

This isn't a traditional tech support question, but one that I really only think could be answered by people in the business. So here's the story, it's long so I appreciate anyone who actually reads it all.

I sent my computer (Lenovo Yoga 3) to their warranty tech support after my dog pulled my computer off the table and the screen busted. After I called about this, but before I sent it in, a few keys completely stopped working when I used the shift key. They didn't just not capitalize, they did nothing at all. I wrote this in the sheet that gets sent with the computer. I either sent it or they received it by 10/20, I admit I can't remember which, but at this point that moot because it's been SO long.

I hear nothing at all from Lenovo, so finally I call 11/1 to ask wtf is happening. I get told they are waiting on a screen and battery. My paperwork said turnaround should be 5 days. This is pushing two weeks, and they don't even have the part they knew they'd be replacing. I tell that person about the keys and they say that they will make sure this gets passed on and fixed. I'll get an email when it ships. Ok, cool.

Days go by and I hear nothing. I call again. This person initially said they have nothing to say, but then announces not to worry, it's in testing and should be shipping home soon. I ask about the keyboard and they "check" and I get reassured this has been fixed. Hurray, back to waiting eagerly.

Couple more days go by, and I call this past Friday. Laptop is in repair process, which will take 1-3 days, then testing which is another day. I start getting pissy here. Why are things going backwards?? I'm not good at assertiveness, so I keep waiting.

Call Monday and learn there are NO updates on my computer beyond 10/25. It is still awaiting at least the battery to be replaced. How the fuck did someone confirm they fixed the keyboard when there is no record since before the day I called and brought it up? Why did anyone claim it was in diagnostics? I get pretty shitty here and demand a supervisor. They say they will expedite and call me back. No call. I call later Monday and get told to hurry up and wait. No contact since.

I have this strong feeling that my computer has been completely lost. Is this possible? It seems like there is some serious covering up going on. Plus, my warranty expired on Monday which means if they send me back a broken computer, there's no way it's ever getting fixed (if I even bothered trusting then again).

What the hell do I even do now??



Submitted November 15, 2017 at 10:16AM by talkingmuffins http://ift.tt/2AGx7Q6

Title :Did Lenovo tech support literally lose my computer?
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